Trust & safety
How we vet our valets
Valetly is a platform of independent car wash professionals working under one quality standard. Letting someone clean your car on your driveway only works if the person turning up has been properly checked, properly trained and is held to a clear standard on every job. Here is exactly how we do that.
1. Identity verification
Every applicant submits a government-issued photo ID and proof of right to work in the UK. We verify the document, match it to a live selfie, and keep the record on file with our compliance team.
2. Public liability insurance
Before they take a single booking, each valet must hold a valid public liability policy that covers at-home vehicle cleaning. We check the certificate, the cover level and the renewal date — anyone whose cover lapses is paused immediately.
3. Quality induction
Every valet completes our quality induction. The training covers the Valetly service standard, the in-app checklist, before-and-after photo requirements and how to communicate with customers — so the experience is consistent across every job.
4. Before & after photo audit
Every booking ends with a structured photo set: before, after and a close-up of any flagged area. Our operations team reviews the photos against a fixed standard for each package. If anything is below standard, the job is held until it is put right.
5. Ongoing quality reviews
We monitor on-time arrival, photo quality and customer feedback for every valet. Anyone whose results slip below standard is retrained or removed. New valets are also shadowed on their first jobs before they go solo.
6. Account security & payments
Customers never hand over cash. Payments are processed by and held in escrow until the job is completed and the photos are approved — protecting both sides of every booking.
If something is not right
Quality control does not end at the end of the job. If the result on your car does not match the photo standard for the package you booked, our re-clean promise applies: we send a valet back to put the flagged areas right within 48 hours of you reporting it. Every flagged job feeds straight back into the audit above.
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Questions about our vetting?
Email us at info@valetly.uk — we reply within one working day.