Valet Terms of Engagement

1. Parties and platform role

You provide vehicle-cleaning services as an independent self-employed valet using the Valetly marketplace platform. Valetly Ltd, a private company limited by shares registered in England and Wales under company number 17255496 (“Valetly”), operates the platform that connects customers with independent mobile valeters.

2. Independent contractor status

Nothing in these terms creates an employment, worker, agency, franchise or partnership relationship between you and Valetly. You are responsible for how you run your own business, subject to the platform standards, customer commitments and safety requirements in these terms.

3. Responsibility for the service

You are responsible for carrying out each accepted job with reasonable care and skill, using suitable products, equipment and methods for the vehicle, location and weather conditions. You must not collect, move or drive the customer’s vehicle unless Valetly has expressly introduced a separate service that permits this and the customer has accepted those specific terms.

4. Cleaning method, water use and local compliance

You are solely responsible for ensuring that your cleaning method, including water usage, wastewater discharge, product selection, equipment and working practices, complies with all applicable local council regulations, environmental rules, site rules and bylaws in the area where each job is carried out.

You choose the cleaning method suitable for the local area, the parking context and the customer's premises, and you remain individually responsible for compliance with local environmental and waste rules.

Valetly does not assume liability for your choice of cleaning method, water usage, wastewater management, product selection, equipment, site setup or local regulatory compliance on any job. If a council, landowner, managing agent, customer or third party raises an issue about method, waste or local permission, that issue is your responsibility as the service provider, while Valetly may assist with communication through the platform.

5. Insurance

• You must hold and maintain valid public liability insurance with a minimum cover level of £1m.
• Your insurance must be suitable for mobile vehicle-cleaning work and must cover damage caused while you are cleaning a customer’s vehicle.
• You must provide current evidence of insurance when requested and must tell Valetly immediately if cover lapses, is cancelled or materially changes.

6. Quality charter and conduct

You agree to follow Valetly’s quality charter, wear approved branded uniform where supplied, complete the in-app checklist for every job, take mandatory before and after photos, and communicate respectfully with customers, staff, concierges, managing agents and members of the public. Repeated breaches may result in suspension or removal from the platform.

7. Job offers and customer property

You may accept or decline job offers made available through the platform. Once you accept a job, you must attend at the agreed time, keep the customer updated through the platform where needed, and take reasonable care around the customer’s vehicle, keys, property, parking area and building access arrangements.

8. Payouts and commission

Valetly charges a platform commission of 25% on the customer price. The remaining 75% is paid out to you on the agreed payout schedule, subject to any refunds, chargebacks, cancellation fees, tips, deductions or adjustments shown in the platform records.

9. Cancellations, no-shows and re-cleans

If a customer cancels inside a chargeable window, the cancellation fee is handled according to the platform schedule. If you fail to attend, arrive unreasonably late, cancel without sufficient notice, or fail to complete the agreed work, Valetly may arrange a replacement service, refund, re-clean or customer compensation and may offset reasonable resulting costs against amounts payable to you where permitted by law.

10. Compliance and tax

You are responsible for your own tax, National Insurance, business records, licences, permits and legal obligations. We may share earnings or identity data with HMRC, regulators, payment providers, insurers or law-enforcement bodies where required by law or necessary to operate the platform safely.

11. Suspension and termination

Either party may end the engagement at any time on reasonable notice. Valetly may suspend or remove your access immediately for safety concerns, fraud, insurance failure, repeated poor quality, serious customer complaints, unlawful conduct, misuse of customer data, or serious breach of these terms.

12. Governing law

These terms are governed by the laws of England and Wales. Disputes are subject to the exclusive jurisdiction of the English courts.

Contact and company details

For any question about this document or your rights, contact us at info@valetly.uk.

• Legal entity: Valetly Ltd
• Company number: 17255496 (England and Wales)
• Incorporated: 2 June 2026
• Director: Nicolas Diez
• Registered office: London, United Kingdom
• Website: https://valetly.uk